BEFORE YOU GET STARTED
A few things
to know.
Find a useful starting point for your vehicles, installation and tracking package.
BEFORE YOU GET STARTED
Good questions.
Clear starting points.
Where can I buy EZY GPS in New Zealand?
Call EZY GPS New Zealand on 09 875 8926 to discuss your vehicle and package. Our New Zealand contact address is 41 Trugood Drive, East Tāmaki, Auckland 2013. Confirm stock, supply and fitting arrangements with the team.
Can I arrange mobile installation?
Mobile installers can be arranged nationally. Confirm your town, vehicle types, available dates, travel charges and installation cost before booking. Hardwired trackers require a suitable professional installation.
Which mobile network does it use?
The selected SIM service and tracker determine the available mobile networks. We will confirm the setup for your vehicles and operating areas. Coverage and GPS reception vary by location and conditions.
What does the five-year price mean?
NZ$365 is the upfront price for a five-year prepaid package per device. It is not an annual price. Device and service inclusions, delivery, fitting and final terms must be confirmed in your quote.
What happens after the first year?
NZ$115 is the initial first-year package price per device. Ask us to confirm the renewal price and service arrangements with your quote.
Can I use my existing account?
Existing customers should continue using their supplied account details. Ask the team about linking new devices and the appropriate app and web access for your setup.
UNDERSTAND YOUR SETUP
Useful answers.
Before and after fitting.
How often does tracking update?
A suitable configuration can report as often as every 10 seconds. The actual interval depends on the tracker, operating mode, settings, power and GPS/mobile coverage. Rechargeable modes can use a less frequent reporting interval.
Can I see where a vehicle has been?
Use available journey history to review reported routes, trips and stops. Available dates and detail depend on the device, service, settings and recorded history.
Can I manage several vehicles in one account?
Yes. Linked devices can be managed in one tracking account. Ask us to plan device names and access around the vehicles and people you authorise to use the system.
Can I track motorcycles, trucks or equipment?
Tell us the vehicle or asset type and its power, mounting and operating requirements. OBD compatibility is not universal. A hardwired or rechargeable device may be more appropriate, subject to assessment.
Does OBD tracking include engine diagnostics?
An OBD connection powers the plug-in tracker. Diagnostics, CAN data and Wi-Fi are hardware-variant features and are not standard on every unit. Confirm any specific data you need before ordering.
What happens when there is no reception?
The app may continue to show the last reported position. Check its timestamp. GPS and mobile connectivity can be limited by buildings, underground parking, terrain and the selected network.
Do I need a SIM or a separate data plan?
Your written quote confirms the SIM and tracking-data arrangement for your selected standard tracker package. The connected dashcam has different service and data requirements and is quoted separately.
How do I choose between OBD and hardwired?
Start with EZY01 if your vehicle has a confirmed compatible port and you want a removable self-install option. Choose EZYH1 for a permanent, discreet connection fitted by a suitable professional.
Where can I arrange installation?
Start with a self-fit OBD tracker for a compatible vehicle, or arrange professional hardwired fitting. Mobile installation is available by arrangement across New Zealand. Confirm your town, vehicle requirements, dates and any travel charges before booking.
Are fleet reports available?
Ask us to confirm customer portal and beta reporting access for your account. Available reports depend on device setup, permissions and recorded history. Movement records should be reviewed in context, rather than treated as proof of hours worked.
Are these anti-theft or recovery guarantees?
No. GPS tracking can help you review a reported location but relies on the device, power and connectivity. It does not guarantee theft prevention, live visibility in every location or vehicle recovery.
What about privacy and driver awareness?
Use tracking only on vehicles and assets you own or are authorised to manage. Agree appropriate account access and driver communication before fitting. Contact us privately about any questions concerning location data or your account.
LOCAL PEOPLE. A PRACTICAL NEXT STEP.
Let’s get your setup right.
Tell us your vehicle types, travel areas and fleet size. EZY GPS New Zealand can help you plan the next step.